Shipping policy

Every item at Inkwell & Pen is made to order, so your order goes through two stages: production, where your piece is printed, etched, or sewn, and shipping, where it travels to you. These are tracked separately, and your confirmation email will show both.

Production time

Most orders are produced within 2–7 business days before they ship. Production time varies by product type and can run longer during high-volume periods (holidays, large orders, or limited raw-material availability). You'll receive a shipping confirmation email with tracking as soon as your order leaves production.

Orders that include multiple product types (for example, a mug and a sweatshirt) may ship in separate packages, on separate timelines, since each is produced by a different fulfillment partner.

Where we ship

Domestic (United States): all products ship within the US.

International: select international destinations are currently supported, including Canada, Mexico, Australia, New Zealand, the United Kingdom, Switzerland, Norway, Iceland, and Liechtenstein, among others. Exact availability can vary by product.

At this time, we are not shipping to European Union member countries. We're working toward EU availability and will update this policy when that changes.

If your delivery address isn't currently supported, no shipping options will appear at checkout for that address.

Shipping cost and delivery time

Shipping cost is calculated automatically at checkout based on your cart contents and delivery address, and is shown before you pay.

  • Domestic Standard: flat rate $8.00 <!-- CONFIRM: is there also a $0.00 "free Standard" option, and if so what's the qualifying condition — order minimum, promo code, specific product? Currently configured as a separate $0 rate with no stated condition; confirm before this goes live so it isn't accidentally offered to everyone. -->
  • Domestic Express: flat rate $15.00
  • International: rates vary by product and destination and are calculated at checkout

Delivery time is production time plus carrier transit time, which varies by destination and shipping method chosen at checkout.

Customs, duties, and taxes

For international orders, you're responsible for any customs duties, import taxes, or fees charged by your country. These aren't included in your order total and are collected by the carrier or customs authority on delivery.

Order tracking

You'll receive tracking information by email once your order ships. <!-- CONFIRM: do you want to name where customers can also look this up — a Shopify account order-status page, or just the email? -->

Incorrect addresses

Please double-check your shipping address at checkout — orders are sent to the address provided, and we're not able to reroute a package once it's in production or shipped. If a package is returned to us as undeliverable due to an incorrect address, we'll reach out to arrange reshipment; additional shipping charges may apply.

Lost or damaged packages

If your order arrives damaged, or tracking shows delivery but you haven't received your package, contact us within [X days — CONFIRM your preferred window, e.g. 30 days] of the delivery date with your order number and, for damage, a photo of the item and packaging. We'll work with you on a replacement or resolution.